Order Processing – Customer Service

Location: Walled Lake, MI
Position/Title – Order Processing / Customer Service Specialist
(Full Time or Part Time)

About Us
Continuity Programs is a well-established, entrepreneurial spirited company that has been in business since 1973. Headquartered in Walled Lake, Michigan, and we are the pioneers of our industry. Continuity Programs offers CRM Software with Automated Marketing Campaigns for Companies. Plus, we sell marketing products that can be purchased online through our storefronts by individuals and small businesses. We are currently thriving in an exciting growth and advanced development phase.

We are looking for team members that share our core values:

  • Service Excellence-We strive to WOW in everything we do
  • Technology Driven-Committed to continuously implementing advanced technology
  • Integrity-Truthful & honest and consistently doing the right thing
  • Learning & Growing-Determined to educate ourselves & better the organization
  • Fun Teamwork-We are a hardworking team that supports each other in an upbeat & lively culture

We seek professionals who are aggressive team players to work hard in our energetic, innovative, empowering, and dynamic environment filled with challenge, growth, resources and motivated team members who display tremendous passion for delivering results that exceed our customer’s expectations.

Job Summary: This position is ideal for an energetic, self-motivated, reliable individual who enjoys performing a variety of detail oriented, customer focused tasks in a high-energy team environment. This person would be responsible for timely Accurate Order Processing and providing stellar Customer Service.

Job Responsibilities and Key Duties:
Core duties and responsibilities include, but are not limited to the following:

  • Process New Orders that are received in electronic, online and paper formats
  • Exemplary Customer Service
  • Data Entry
  • Reception tasks
  • Other duties and projects as assigned


Job Requirements

Education and Experience:

  • Customer Service and Order Entry: 3 years
  • Previous data entry/order processing experience required
  • Previous Customer Service experience required
  • Associate/Bachelor Degree in Business or related field is a plus
  • Previous experience with CRM software a plus
  • Previous experience with photo edit software a plus
  • Previous experience serving realtors is a plus

Abilities and Skills:

  • Strong computer skills, including proficiency in MS Excel, MS Access, MS Outlook
  • Must be proficient with spreadsheets and data processing in MS Excel, CSV, and txt file formats
  • Self-Motivated, reliable, friendly and energetic
  • Must be detail oriented
  • Must complete work with a superior level of accuracy and minimal supervision
  • Must demonstrate sound judgment when prioritizing the completion of a variety of time critical tasks
  • Proven ability to consistently meet deadlines
  • Must be able to perform superior customer service in both oral and written formats
  • Must be likeable

Compensation is dependent on experience

We offer a competitive, comprehensive benefits package to full-time employees that includes:

  • Medical, Dental, Vision and Disability Insurance Options
  • Paid Vacation
  • Paid Holidays
  • 401(k) Plan with Matching
  • Professional, Team Environment
  • A great opportunity at a great place to work

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment screening, background checks and substance abuse testing.

If you believe that you are a great fit with our core values and that this position sounds like the remarkable opportunity you have been looking for, please complete the online pre-screening assessment by using the following link: https://hiring.wonderlic.com/openings/57b329105d43e4010090b7a4/apply

Upon completion send your resume and apply via email to resumes@continuityprograms.com. Including the date and time you completed the test is greatly appreciated.

Thank you for applying today!

Required experience:

Order Processing: 3 years
Required education:

High school or equivalent