Contractor Repair Customer Programs
Contractor Repair Customer ProgramTM
The concept is simple. Not only do you need to keep in touch with your customers who purchased a new roof or hired you to remodel their bathroom, you need to thank and ask for feedback from your customers that call you for smaller repairs on their home.
Continuity Programs’ 100% turn-key Contractor Repair Customer Program is designed to gather information about your customers’ experience with you, generate leads for when they will need your home improvement services again, and request referrals of their family and friends.
Continuity Programs’ Contractor Repair Customer Program includes a Thank You Card followed by an e-mailed E-Alert and Customer Satisfaction Survey. The E-Alert is sent from your e-mail address and tells the customer they will be receiving a survey and you would really appreciate it if they fill it out and return it. The E-Alert is also personalized with your picture, company logo, contact information and social media links. The Customer Satisfaction Survey is mailed out with a postage-paid reply envelope. Continuity Programs’ Customer Satisfaction Surveys receive a better than 25% average response rate!
Measure Customer Satisfaction to Improve the Customer Experience
- How well are you meeting the needs of your customers?
- Can you answer the following questions about your home repair business?
- What percentage of your customers have had more than one transaction with your company?
- What factors influence your customers to choose your company?
- Do your salespeople and repair staff meet your customers’ expectations?
- In your customers’ opinions, does your repair staff complete the jobs in a timely, professional and efficient manner?
- Is everything working to your customers’ satisfaction?
- How do your customers describe the service they received from your company and staff?
- Do your customers want information on any of your other services?
- What is next on your customers’ home improvement wish list?
- WHEN will your customers be in the market for your other services?
- What percentage of your customers would recommend your company to a relative or friend?
- Do your customers have family members or friends who would be interested in using your services RIGHT NOW?
Customer Satisfaction Surveys provide excellent customer testimonials you can share with your partners and potential new customers.
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