HVAC Service Customer Programs
HVAC Service Customer ProgramTM
The concept is simple. Not only do you need to keep in touch with your customers who purchased a new furnace or air conditioner, you need to thank and ask for feedback from your customers that call you for service on their existing equipment.
Continuity Programs’ 100% turn-key HVAC Service Customer Program is designed to gather information about your customers’ experience with you, generate leads for when they will need your HVAC services again, and request referrals of their family and friends.
Continuity Programs’ HVAC Service Customer Program includes a Thank You Card followed by an e-mailed E-Alert and Customer Satisfaction Survey. The E-Alert is sent from your e-mail address and tells the customer they will be receiving a survey and you would really appreciate it if they fill it out and return it. The E-Alert is also personalized with your picture, company logo, contact information and social media links. The Customer Satisfaction Survey is mailed out with a postage-paid reply envelope. Continuity Programs’ Customer Satisfaction Surveys receive a better than 25% average response rate!
The results that you get from these surveys can help you improve your business, enhance your service, and get valuable testimonials from your current clients. It’ll also help keep you top of mind, and help reinforce the excellent quality and service that they received during your visit.
Ready to sign up? Fill out the Request Information form, or
call 800-521-0026. Corporate and individual product packages are available.
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