Real Estate Client Satisfaction Survey Programs
Measure Client Satisfaction to Improve the Client Experience
Can you definitively answer these questions about your clients? How well do you really know your clients?
- How well are you meeting the needs of your clients?
- What percentage of your clients have had more than one transaction with your real estate company?
- What factors influence your clients to choose your real estate company?
- Do your sales associates meet your clients’ expectations?
- How do your clients describe the service they received from your company and sales associates?
- Do your clients want information on any of your other real estate services, or those of your Referral Partners?
- WHEN will your clients be in the market for your other services?
- What percentage of your clients would recommend your company to a relative or friend?
- Do your clients have family members or friends who would be interested in using your services RIGHT NOW?
If you’re like most real estate professionals, you can’t answer most of those important questions. But you don’t have to be content with that. Continuity Programs offers carefully designed Client Satisfaction Surveys to help you understand your clients, know what they want, and make sure that you’re reaching out to them exactly as they want and expect you to.
Continuity Programs 100% turn-key real estate Client Satisfaction Survey Programs are designed to gather information about your clients’ experience with you, and generate leads for when they will need your real estate services again. Client Satisfaction Surveys are emailed to your client. If your client does not fill it out online, we also mail it to them with a postage-paid response envelope. Continuity Programs’ third party Client Satisfaction Surveys receive a better than 25% average response rate!
Measuring Performance with the Client Satisfaction Survey Analysis Report
Continuity Programs provides Client Satisfaction Survey Analysis Reports based on the client feedback, which provides your company with an overview of how your clients perceive your sales associates and company, allowing you to measure client satisfaction. The Client Satisfaction Survey Analysis Report is part of a larger Management Summary Report, which allows you to measure performance by ranking your different branches/locations and sales associates and comparing your company’s client satisfaction rating to national rankings. The Management Summary Report also illustrates with charts and graphs why your clients chose you and what percentage of your clients have previously done business with you.
Client Satisfaction Surveys provide excellent client testimonials you can share with your affiliate/referral partners and potential new clients.
Ready to sign up, or want to learn more? Contact us online, or call 800-521-0026. Corporate and individual product packages are available.
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