Continuity Programs’ delivers leads generated and customer feedback through advanced reporting technology.

Continuity Programs delivers the following customer reports directly to you, and the information is also accessible 24/7 online through EMPOWER.

High Priority Lead Notification: Daily Lead Reports

Continuity Programs’ High Priority Lead Notification details all customer responses that indicated a need for your service within the next 120 days or have provided you with a referral. The High Priority Lead Notification report will be e-mailed to you within 24 hours of Continuity Programs receiving the leads. This report provides you with exclusive new business leads to follow-up on which are a direct result of the valuable two-way communication the customer retention programs provide through the personalized, postage-paid reply items and online customer response forms. E-mail responses from the e-mail marketing campaigns are also included in this report and forwarded directly to you.

Customer of Interest: Monthly Lead Reports

Continuity Programs’ Customer of Interest Report details all requests for your services received that month, including any High Priority Leads that were e-mailed to you. The Customer of Interest Report not only informs you at the time a response was received from your customer retention program, but more importantly, if the customer has a future need, this report also tracks that response and informs you a second time, four months before your customer’s actual time frame indicated. All leads including future leads are reported by category. This unique feature assures you that no leads fall through the cracks. The Customer of Interest Report is e-mailed to you on a monthly basis.

Customer Satisfaction Reports: Semi-Annual Business Analysis Reports

Continuity Programs’ Customer Satisfaction Survey Analysis Report provides you with a system to measure and analyze your customer satisfaction on a company level, branch level and individual salesperson level. The results from the Customer Satisfaction Surveys are compiled into a comprehensive Customer Satisfaction Analysis Report and Management Summary Report. These reports are excellent management tools that provide you with valuable marketing information and an in-depth overview of how your customers perceive your company. Your company’s results will be compared to national rankings derived from your industry. Additionally, these reports pinpoint the source of your business and what percentage of your customers have previously done business with you, as well as graphically display the type and number of leads your customer retention program generated.

Report of Mailing: Monthly Program Reports

The Report of Mailing is e-mailed to you on a monthly basis. The Report of Mailing details which of your customers received communication from you during the previous month, and details what was sent to them. All customer contact and transaction information provided at the time of enrollment will be reported, allowing you to be very proactive with your customer follow-up activities. This report keeps you constantly informed of all customer retention program activity.

Completion Report: Monthly Renewal Reports

Continuity Programs’ customer tracking system will automatically notify you when your customer’s campaign is ending and you can choose to extend the customer retention program. This notification, sent via e-mail, will provide you with access to our EMPOWER web portal where you can view and order a Renewal Program for one or more of your customers. Extending your customer retention program is easy! You will never lose touch with your customers.