Testimonials

Marketing success stories from Continuity Programs’ satisfied clients.

One of the greatest endorsements for Continuity Programs’ customer retention and lead generation marketing campaigns are testimonials from valued clients. Continuity Programs knows that our lead generation services are truly beneficial to our clients, and we are not alone. Take a look at what some of our clients have to say about our marketing solutions.

Fisher Auto

I was looking over some past reports that you had sent me and realized that we have been working with the CPI customer follow-up program since 1983. I just wanted to let you know that the program has been very effective for all of our dealerships. The sales and service departments all see the benefits on a monthly basis.

The cost that I put into the program on a monthly basis is money well spent.

Flame Heating, Cooling, Plumbing & Electrical

We have been using the Connections Program since 2002 and I can absolutely see the benefits. We have had an increase in referrals and an increase in our “Gold Plan” extended service contracts. Most of that has come from the mailings our customers are receiving on a regular basis from your program.

The returned surveys have been very valuable. Customers are telling us what we are doing right and what we are doing wrong, giving us an opportunity to correct problem situations and keep our customers satisfied. We are also getting repeat business from many of our new customers!

The SurroundMail program has been very beneficial. It has always been a challenge to make the neighbors aware that we are working in their area with one of their neighbors. Sending the postcards to the neighbors works great!

With over 70 trucks on the road and a little over 100 employees, we have to spend our money effectively to create new business. I would highly recommend your program to anyone in our industry.

Mascoma Savings Bank

I wanted to pass this along because I thought you’d be interested. The other day I received a (Building Customer Loyalty) survey from a customer. The customer mentioned that he was shopping to refinance his loan and found a better rate somewhere else. Because of this survey I had the loan officer call him to see what we could do.

First, the customer felt that his business really mattered to us. When he wrote that down he didn’t think anybody was going to read it or care enough to respond. He was also flattered that we might be able to work with him on the rate.

I want to thank you because it looks to me like this survey may have saved a loan! Thanks! It was well worth the price of the enrollment!

Richard Kozlowski, Assistant Vice President
Client since 2001

Real Estate One

Real Estate One has been a user of your program since 1978. We have seen the program evolve over the years to where it is today. The feedback that I get from our Mangers and Salespeople is that they like the program and it works. It has created business for them and Real Estate One.

I would like to point out that your Management Reports are valuable and has given us good input for existing marketing programs. Also, the surveys have been helpful in pinpointing problem areas.

Semonin Realtors

Your Connections Customer Follow-Up Program is a very valuable business-building tool to have available to a company our size with over 600 agents. It is wonderful to have a program that is so low-maintenance and such a benefit to our agents.

For a minimum cost, they can contact their clients for the next five years and all they have to do is sign the customer up after closing. The whole process is handled through our closing department and you have made the process very easy.

The Connections Customer Follow-Up Program makes it easy for such involved, busy agents to still be able to let their buyers and sellers know that they are still important and valued. The program has generated considerable repeat and referral business for our company since we started with your program in 1996.

Weidel Realtors

I thought I would take this opportunity to let you know that we are very pleased with the Connections customer follow-up program. As you are well aware we have been a client since 1981 and to this day the Connections program remains a required element in the continued marketing effort to our client base by our 500 plus agents. Having a program that is automatic and affordable makes it a pleasure to do business with you.

You should also be interested to know that we have also gone on to use the terrific management reports which you send in our effort to develop a business to business cooperative. Having your reports to identify the needs of our clients outside of real estate has been extremely helpful in approaching the right businesses.