The security and privacy of personally identifiable customer information is a priority at Continuity Programs (CPI). We are committed to collecting and using this information responsibly and only to the extent necessary for the services we provide. We take the security and privacy of our client’s databases very seriously.
1. Information We Collect
CPI may collect personally identifiable information (“Personal Information”) about individuals from third parties, lead generation activities, communications you may receive from CPI as part of our customer retention, and other programs. Personal Information includes, but is not limited to, name, address, phone number, e-mail address, and any other information provided to CPI. If we receive Personal Information about individuals via a third party source, it is only once we have confirmed that party has consent or is otherwise legally permitted to disclose the Personal Information to us.
We may also collect certain information that does not reveal an individual’s specific identity or does not directly relate to any individual. This may include information such as an individual’s date of birth or household income, or aggregated and de-identified data.
In addition, we may associate usage and other information we collect with Personal Information we have about you.
General Data Protection Regulation
We only do business in the U.S. and Canada and do not seek information outside of these countries.
2. How We Use the Information
We use the information we collect to provide services, manage our business, and offer an enhanced personalized experience with our site.
The information allows us to (among other things):
• Complete all requested transactions or services;
• Respond to your requests and other communications;
• Provide more relevant product and service offers on our sites and other advertising;
• Deliver advertising to you directly or on third party websites;
• Perform analytics concerning your use of our site, including your responses to our emails and the pages and advertisements you view;
• Evaluate and improve our business; and
• Comply with and enforce our policies, applicable legal requirements, industry standards, and contractual obligations.
CPI does all printing and emailing in-house so sharing is limited. CPI reserves the right to outsource some services. Outside of this limited sharing, CPI does not share Personal Information with third parties for any other reason.
We are committed to safeguarding your data and security is a priority. We attempt to make our site and services as secure as possible, so we use industry standard (or better) security measures to protect the sensitive information under our control. We currently run the best-in-class SOC II compliant data centers and hold ourselves to the highest encryption standards. This includes limiting access to data and using a variety of information security measures, including encryption technology, such as Secure Sockets Layer (SSL), to protect your personal sensitive information. We do, however, recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. For more information about our IT infrastructure and security, please request our due diligence package.
CPI also maintains physical and procedural safeguards and requires those to whom we disclose Personal Information (including our employees and service providers) to do the same. The measures that we use are designed to provide an appropriate level of security to the risk.
4. Linking to Third-Party Websites
5. Cookies and Other Tracking Technologies
We, and the companies we work with, use technologies such as cookies, web beacons, and local shared objects to collect and store information about your visit to, or use of, our site.
Most web browsers allow you to adjust your browser settings to decline or delete cookies, but doing so may degrade your experience with our site. If you decline to accept cookies, we will not be able to recognize your device and we may not be able to send you advertising or offers that are relevant to your interests and needs.
Web beacons are objects embedded in a website or an email or other message that are typically invisible and allow confirmation that a user has accessed content. We and companies we work with may use web beacons or similar technologies to help recognize users of our site, measure the effectiveness of our communications and for marketing campaigns, to compile statistics about usage and response rates, to personalize your experience with our site, for fraud detection and prevention, for advertising, and to assist with answering questions regarding the use of our site.
6. Online Advertising
We advertise online, both with our site and on third-party websites. We may collect information using cookies, IP addresses, and the other tracking technologies described in Cookies and Other Tracking Technologies above to understand how our advertising is performing, present tailored advertisements to you and determine whether you might be interested in new products or services. The information we collect may include, for example, the number of page visits, pages viewed on our website, search engine referrals, browsing activities over time and across other websites following your visit to our website, and responses to our advertisements and promotions.
We may utilize Online Behavioral Advertising (OBA), which refers to the practice of collecting information from a computer or device regarding a visitor’s web browsing activities across unaffiliated websites over time, in order to deliver advertisements that may be of interest to that visitor based on the visitor’s browsing history.
7. Opting Out of Online Behavioral Advertising
If you prefer that we not use OBA to deliver targeted advertising to you, you can opt out of OBA from certain advertisements on third-party websites in two ways:
• Through the Digital Advertising Alliance’s Self-Regulatory Program for Online Behavioral Advertising. Visit https://youradchoices.com and follow the instructions provided there.
• Click on the Advertising Options icon featured on certain of our advertisements on third-party websites. You will see information regarding the uses of the data gathered at the third-party website, and instructions for opting out of data collection and use by certain third parties for the purposes of OBA.
8. Protecting Children’s Privacy Online
Our site is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through our website. We do not knowingly collect information from children under 13 without parental consent. Visit the Federal Trade Commission website for more information about the Children’s Online Privacy Protection Act (COPPA).
9. Making Sure Your Information is Accurate
It is very important to keep your account information up to date. If your account information is incomplete, inaccurate or not current, please use the Contact Us option on our website or call or write to us at 800-521-0026 or firstname.lastname@example.org.
10. Data Deletion Policy
• We provide users with full control over their data, including what data is retained and what data is deleted.
• End users can request all or part of their data to be deleted by sending an email to email@example.com. Once the request is approved by their company, we will delete their data.
• Enterprise customers can request data to be deleted for all or some of their users. The request can be initiated by sending an email to firstname.lastname@example.org with details of the data deletion request (type of data to delete, users to delete, time frame of deletion, etc).
11. Changes to this Policy
We may change this Policy from time to time. When we do, we will let you know by appropriate means such as by posting the revised Policy on this page, and indicating when it was last updated. Any changes to this Policy will become effective when posted unless otherwise indicated.
12. Contact Us
This Policy was last updated on 4/14/2022 and is effective as of 12/27/2018.