customer retention

Essential Customer Retention Advice for Small Business Owners

Attracting new customers is an important part of maintaining your company, but repeat customers are the key to long-term business success and profitability. Apply the following concepts and techniques to your customer retention strategy and you’ll see more familiar faces coming back for repeat purchases. Establish a customer retention program: Industry experts estimate it costs […]

client relationships

How to Fix a Flawed Client Relationship

In the course of regular business activities, it’s almost sure to happen: one of your customers has a serious conflict with you and becomes dissatisfied. Here are some ways to mend broken client relationships and bring good customers back. Apologize: Sometimes the simplest solution is to apologize for whatever problem occurred that created the unhappy […]

How to Make Your Customers Come Back for More

A steady stream of new customers is vital to your business, but don’t lose track of the customers you already have in the search for new ones. A loyal and satisfied base of repeat customers will ultimately be more valuable than even a large number of one-and-gone buyers. Here are some effective ways to build […]

Announcement – Online Client Satisfaction Surveys for Real Estate Now Available

A new system of online client satisfaction surveys for real estate will help Continuity Programs better serve its client base of real estate professionals. Established as part of the company’s Connections client follow-up system, the online client satisfaction surveys will give real estate professionals the opportunity to uncover important information about their interactions with clients and their […]

5 Ways to Promote Client Referrals With Stellar Customer Experience

When you give clients an outstanding customer experience, they naturally gain a higher level of trust in you and develop a highly positive opinion of your company, employees, products and services. At the point when customers feel most favorable to you, they’re also more likely to be willing to provide high-quality client referrals to family, friends and […]

developing customer surveys

5 Important Pointers for Developing Client Surveys

Communicating regularly with your customers gives you the chance to find out what you’re doing right and wrong directly from the persons most affected by your actions. Developing client surveys that make the best use of this opportunity to communicate with your customers will let you ask the important questions that can help you refine your business […]